FAQs

Why is my exact bike model not an option? -If you can not see your specific bike please email us. We have a large range of templates available, including older generations

What material do you use and what is the thickness? -We use Substance vinyl. Specifically Ultracurve 1500 with a thickness of 380µ

Can I see a proof of the design? – Yes! We offer a free proof of your design before print. You can select this option on the order page. You should receive your proof via email within 2-3 working days. Please always check your spam folder if you have not received your proof.

Can I change my order? -If you wish to make changes to your order please email us within 24 hours

When will I get my graphics? – If you do not require a proof you will receive your graphic kit in 5-7 days. Once you have received your proof your kit will be manufactured and dispatched within 3-5 working days. Please understand that during the current climate we are working on reduced staff

How much is shipping? – Shipping to the UK and EU is free. Worldwide shipping will depend on location, you will be able to calculate your shipping cost at checkout. For orders including plastic kits there will be an increased charge due to weight and size, this will also depend on location

How long is delivery? -All UK orders are sent via a next day service . International delivery times will vary depending on where you are based

Can you fit the graphics for me ? – Yes! We offer a fitting service at extra cost which you can select on the order page. You will receive your new graphics fitted to the plastic kit of your choice

Can I add my own sponsor/business logo ? – Yes! You can upload your logo on the order page when placing your order. If you would like more than one, please email it over to us

Can I customise my grahics kit? -Yes! You can choose your own name and number on the order page. You may also select a background colour and number colour.

If there are aspects of the design you would like changing, you can write your requests in ‘additional comments’ on the order form and these will be taken care of by the design team

What countries do you ship to? -We currently ship worldwide. If you are unsure if we deliver to your location, please send us an email

What is your return policy?-As all kits are semi-custom we can not offer returns or refunds. However, if there are any faults with your order we will amend this for you. If you find there is a problem with your kit please send an email with your order number and any images so that we can best resolve the issue. Always double check your bike information is correct before placing your order

World Wide Free Shipping
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