Privacy Policy

This Privacy Policy explains how we use any information we collect about you, how you can tell us if you prefer to limit the use of that information, and the procedures we have in place to safeguard your privacy.

Personal Data
Under the EU’s General Data Protection Regulation (GDPR), personal data is defined as any information relating to an identified or identifiable natural person ('data subject'). This can include identifiers such as a name, identification number, location data, or online identifiers, as well as other factors related to a person’s physical, physiological, genetic, mental, economic, cultural, or social identity. For the purposes of the Data Protection Act 1998, the data controller is Factory MX Graphics.

Summary of Our Privacy Policy

Your privacy is very important to us. We only use the information you provide about yourself or your company to answer your inquiries or to improve our service to you. We do not share this information with any third parties except when necessary to answer your enquiry, or if it involves third-party services. We use return email addresses solely to respond to your queries, and these addresses are not shared with outside parties.

We collect personal data to provide you with services, respond to inquiries, and maintain our records. We are committed to ensuring that any information we collect is relevant, adequate, and does not infringe on your privacy. We will store personal data only for the duration of any contract and for six years thereafter to meet any legal obligations. After six years, any unnecessary personal data will be deleted.

If we intend to contact you for marketing purposes, we will first seek your consent.

What Data We Collect
We may collect and process the following types of data:

Information you provide by filling in forms on our website https://ukww2.co.uk/. This includes information when placing an order or completing an inquiry form. It typically includes your name, company name, position, email address, business address, and contact telephone number.

Correspondence records if you contact us.

Web traffic and server statistics, including location data and the pages you access on our site.

Information about your computer, such as IP address, browser type, and operating system, to administer our system and analyze aggregate data. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

We also use cookies to improve our website and personalize your experience. Cookies help us estimate audience size, store your preferences, speed up your searches, and recognize you when you return to our site. You can refuse to accept cookies by adjusting your browser settings. However, if you do not adjust your settings, our system will issue cookies when you log on to our site.

Data Security

All information you provide is stored on secure servers. If we’ve provided you (or you have chosen) a password to access certain parts of our site, you are responsible for keeping this password confidential. The transmission of information via the internet is not completely secure, but we do our best to protect your personal data. However, we cannot guarantee the security of data you transmit to our site, and such transmission is at your own risk. Once we receive your information, we use strict internal procedures to safeguard it from unauthorized access.

How We Use Your Information

We use the information held about you to:

Provide you with information, products, or services that you request, or that we believe may be of interest to you (with your consent).

Carry out our obligations arising from contracts with you.

Allow you to access secure areas of our website, such as ‘My Account’.

We may disclose your personal information to third parties under limited circumstances:

When we use third-party services to assist us with operations, such as mailing houses for email communications. These third parties are prohibited from using your personal data for any other purposes.

When required to disclose personal data to comply with legal obligations, enforce our terms of use, or protect the rights, property, or safety of Factory MX Graphics, our customers, or others.

Your Rights

You have the right to request that we do not process your personal data for marketing purposes. We will inform you when we collect your data if we intend to use it for such purposes. You can prevent such processing by checking certain boxes on the forms we use to collect your data, or at any time by contacting us directly.

Our website may contain links to other sites. If you visit these sites, please note that they have their own privacy policies, and we are not responsible for the content or privacy practices of those sites. Please review these policies before submitting any personal information.

Under the Data Protection Act, you have the right to access the personal information we hold about you. You can exercise this right in accordance with the Act. A fee of £10 may be charged to cover the costs of providing the requested information.

By submitting your information, you consent to the use of your data as described in this policy. If we make changes to our privacy policy, we will update this page and may notify you via email so you can review and consent to the changes. Continued use of our services signifies your agreement to any changes made.

Data Transfers

We will not transfer your personal data outside of the European Economic Area (EEA).

Contact Details

We welcome any questions or comments about our website and privacy policy. If you have any concerns, or if any of the information you’ve provided to us changes, please contact us.